Conditions générales d'utilisation et de vente
The offer and sales of sports products and accessories covered by website www.hockeyrepairshop.com are following these general conditions of sale.
General terms and conditions for online store Hockey Repair Shiop have been prepared in accordance with the Consumer Protection Act (ZVPot), based on recommendations of the Chamber of Commerce and the international codes for e-business.
The products purchased on the website www.hockeyrepairshop.com are sold by the firm VIZIJA, storitve in trgovina, Miha Simčič s.p., located in Postojna, Kolodvorska 21, 6230 Postojna, VAT number: 66959128.
Upon registration in the online store Hockey Repair Shop, a visitor obtains user name (which is equal to its e-mail address) and password. Username and password unambiguously define and connect the user with the data input. The visitor becomes registered user and obtains the right to purchase.
Our general terms of business govern the contractual relation between ourselves and the customer.
Acceptance of terms of sale
a) All orders will be entered directly by accessing the website corresponding to the address www.hockeyrepairshop.com where the customer can enter the order for the purchase of the property desired by carefully following the directions and procedures.
b) These general conditions of sale are integral and essential part of the sales orders and for that reason they should be examined "on line" by the customer before completing the purchase process. The submission of the confirmation order implies full knowledge of themselves and their full acceptance.
c) The general conditions of sale can be updated or changed at any time by VIZIJA, storitve in trgovina, Miha Simčič s.p. and will notify through the pages of the website. Customer undertakes and is obliged to have them printed and stored.
d) The customer, by sending electronic confirmation of his purchase order, unconditionally accepts and undertakes to observe in its dealings with VIZIJA, storitve in trgovina, Miha Simčič s.p. general conditions of sale, including the payment terms set below, claiming to have read and accepted all the information provided to him.
e) VIZIJA, storitve in trgovina, Miha Simčič s.p. not be bound by general conditions different unless previously agreed and accepted in writing.
Access to information
The provider is committed to always provide the customer the following information:
- Corporate identity (name and place of business, registration nuber)
- Contact details which enable quick and effective communication (e-mail, phone)
- Essential characteristics of goods or services (including after-sales services and guarantees)
- Availability of products (each product or service that is offered on the Web site to be available within a reasonable period),
- Terms of delivery for products or service (method, location and time of delivery)
- All prices must be clearly and unambiguously defined and it must be shown, whether they already include taxes and transport costs
- Methods of payment and deliveryValidity of offer
- Period in which it is possible to withdraw from the contract and conditions for withdrawal, moreover, about whether and how much the returm of the product costs the customer
- Clarification of the complaint procedure, including details of the contact person or department for contacts with customers.
Products/ items availability
Due to the nature of business via the Web offer of VIZIJA, storitve in trgovina, Miha Simčič s.p. is updated and changed often and quickly. Prices are represented as online prices. Online prices are established by VIZIJA, storitve in trgovina, Miha Simčič s.p. and are the prices that apply when buying online, with 100% payment by cash or by bank transfer to the provider's bank account.
Only modes of payment shown within the respective customer's process of order are accepted.
The customer can use following modes of payment:
- by direct bank transfer to VIZIJA, storitve in trgovina, Miha Simčič s.p. bank account (after the offer/ invoice)
- by credit card (Visa, Mastercard,...) or PayPal account
Purchase agreement (contract) is electronically stored on the provider's server and the customer can access it at any time in his user profile (My Profile).
Sales prices and procedures for purchase
Online price applies to users of Hockey Repair Shop store. The user becomes a member with the online registration.
Prices are valid in the case of payment by the above methods of payment under the above conditions.
Despite great efforts to ensure the most up to date and accurate information, it may happen that the information about the price is incorrect. In this case, whether in the event that the item price changes during the processing of orders, the provider allows customers to withdraw from the purchase, but will also offer customer service solutions, which will go to mutual satisfaction.
All sales prices of the products displayed and indicated on the website www.hockeyrepairshop.com, are inclusive of VAT and all other taxes as regards the sale.
The total cost of shipping and transportation will be clearly stated and displayed before processing the order. The total cost of shipping and transport to the address of the customer is charged to the customer.
The purchase order is executed by correctly filling and the consensus expressed by the membership purchase date "on line", unless the proper execution of the payment.
The customer can pay the ordered goods using the method of payment specified "on line" with their purchase.
Purchase agreement between the provider and the customer is entered in the moment when the seller confirms the order (the customer receives an email on the status Order confirmed). From that moment, all prices and other terms are fixed and apply to the provider, as a consumer.
1. Order is in the queue: the buyer is notified by e-mail that the order was accepted in the queue. At this stage the buyer has the possibility to cancel the order within one hour. The buyer can always access the comprehensive information about the status and content of the order/contract at the provider's website.
2. Order is confirmed: If the buyer does not withdraw the order, the order goes into further processing, where the provider reviews the order, checks availability of items ordered and confirms or rejects the order. Provider can contact the customer on his telephone number to verify the accuracy of the information or to provide supplies. When approving the order/contrac, provider shall inform the customer about the scheduled delivery time by e-mail. The contract between customer and provider is at this stage definitively concluded.
3. Items are dispatched: Provider prepares and dispatches the items within the agreed time and notifies the customer by e-mail.
Right of withdrawal and complaints
The consumer can exercise the right of withdrawal and return the product received, subject to the terms and conditions set out below. A consumer who for any reason is not satisfied with the purchase made is entitled to terminate the contract, within 15 days.
The right shall be regulated by law if the client-consumer (an individual who buys goods for purposes not related to his professional activity, or does the purchase order form by indicating in a reference VAT) be entitled to terminate the contract for any reason.
To exercise this right, the customer must send VIZIJA, storitve in trgovina, Miha Simčič s.p. notice within 15 days with effect from the date of delivery of goods. Such notice shall be sent via e-mail: email@example.com
Goods must be returned within 30 days after notification of returning the goods.
The return address is VIZIJA, storitve in trgovina, Miha Simčič s.p. Kolodvorska 21, 6230 Postojna, Slovenia.
Time and procedure for reimbursement of sums paid:
- upon exercise of the right of withdrawal: repayment of amounts paid must be made within 15 days – counting from notice of withdrawal not from receipt of goods. The consumer has the right to cancel without penalty, and the only charge against him are those relating to return of the product.
Items must be returned undamaged and in the same quantity. Money-back guarantee does not apply to already used items and used electronic parts that are no longer originaly packed. Items must be compulsorily returned in original packaging.
The shipment, up to the certificate of receipt in our warehouse is under the complete responsibility of the customer. VIZIJA, storitve in trgovina, Miha Simčič s.p. is not respond in any way for damage or theft / loss of items returned by uninsured shipments.
Consumer who wishes to make a change in size or color can make a new order.
If goods are damaged during transport (package), customer shall immediately inform a courier who has delivered the shipment. In case of hidden damage of the item the customer is obliged to notify the delivery service in 8 days, counted from the date of shipment received. Prior that customer and provider shall assess together that the damage was caused only when the shipment was in possession of delivery service.
Warranties and method of sevice
Waranty of conducted repairs or repaired hockey sticks last 31 days. Warranty of new products lasts 31 days from date of purchase, unless otherwise stated on warranties or on the invoice.
This warranty is valid only when following the instructions on the warranty card and with an invoice of the product.
This warranty does not apply in the case of:
- uncareless, unprofessional or improper conduct with the product
- if is it interfered with the product of an unauthorized person
- in the cases of application in unsuitable condition
Return of items under the warranty shall be carried out in accordance with the conditions stated by the manufacturer warranty; the customer has no refund costs.
- When returning an item, attach a copy of the invoice.
- Address: VIZIJA, storitve in trgovina, Miha Simčič s.p., Kolodvorska 21, 6230 Postojna, Slovenia.
- We recommend customer to use a delivery service that allows tracking of shipments and items and to use the original or other appropriate secure packaging.
- The cost of sending is always borne by the consignor, unless otherwise agreed in advance.
We do not accept shipments that are sent with reguest for a ransom.
Please do not hesitate to contact us in case of questions: Tel: +386 (0)41 277 923 or e–mail: firstname.lastname@example.org.
Provider endeavors to do their best to resolve any disputes amicably. Otherwise, the competent court for disputes in Ljubljana.
Full name of legal entity: VIZIJA, storitve in trgovina, Miha Simčič s.p.
Address: Kolodvorska cesta 21, 6230 Postojna, Slovenija
Responsible person in the company (legal representative or representative): Miha Simčič
Authorized data protection officer in the company: Miha Simčič
Contact Details of the authorized data protection officer in the company:
VIZIJA, storitve in trgovina, Miha Simčič s.p., Kolodvorska cesta 21, 6230 Postojna, Slovenija , tel.: +386 41 277 923, e-pošta: email@example.com.
Collection, processing and storage of personal data
We store and process personal information primarily for the purpose of order fulfillment and customer service.
By registering and / or by submitting an order on our website, a customer explicitly agrees that the provider may use the acquired personal data for the purposes of order fulfillment and customer service.
For the purposes of order fulfillment and customer service, we collect the following user data:
- Name and surname,
- Address and place of residence,
- E-mail address (user name),
- Telephone number,
- Password in encrypted form,
- and other information you enter on the relevant forms on the website.
On the basis of explicit customer consent, we also use customer's personal data for direct marketing communication and customer profiling with the goal of tailoring relevant content and products to customers via e-mail, website and other marketing vehicles.
In adition to the personal data acquired in the process of customer registration, we may also collect, process and store the following information about customer interaction:
Communication Data that includes any communication with our customers whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication sent to us. We process this data for the purposes of communication, record keeping and legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases or attempted purchases (filled shopping carts) of goods and/or services in our online shop. We process this data to supply the goods and/or services purchased, to help our customers make a purchase and keep records of such transactions. Our lawful ground for this processing is the performance of a contract with our customer and/or taking steps to enter into such a contract.
User Data that includes data about how a registered visitor uses our website and any online services together with any data posted for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to our customers, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about the use of our website and online services such as IP address, login data, browser details, length of visit to pages on our website, page views and navigation paths, details about the number of times a registered visitor used our website, time zone settings and other technology on the devices used to access our website. The source of this data is from our analytics tracking system. We process this data to analyse the use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about user's preferences in receiving marketing from us and our third parties and user's communication preferences. We process this data to deliver relevant content to our registered users and measure or understand the effectiveness of this activities. Our lawful ground for this processing is our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
The provider enures to permanently protect all personal data of the user.
The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment.
Sharing of personal data with third parties
We may have to share personal data with third parties, primarily:
- Delivery companies, who provide services to us.
- Direct Marketing service providers and advertising companies (Facebook, Instagram)
We require all third parties to to respect the security of personal data and to treat it in accordance with the law.
We only allow such third parties to process personal data for specified purposes and in accordance with our instructions.
Individual's legal rights
- complete deletion,
- transfer to another provider of related services,
- interruption of processing and storage; withdrawal of consent for processing and storage, without prejudice to the lawfulness of the processing whichwas carried out until its cancellation.
Consent for processing personal data can be revoked by the individual at any time for free by sending a message to firstname.lastname@example.org or by calling +386 41 277 923.
The cancellation of a direct marketing consent may also be ordered by an individual:
by sending return email - in response to a specific e-mail that is received by the provider at the time of its direct marketing, and / or;
by completing the online form, the link to which is indicated in any email message received by the provider when it is delivered directly to the provider.
The provider will take into consideration the individual's desire for cancellation and at the latest within 15 days consistently arrange the cancellation of the consent for the purpose of direct marketing through the respective or all advertising channels, and inform you about it in writing or otherwise in the next five days.
In the event that we would like to further process personal data in our company for the purpose other than the purpose for which the personal data were collected, we will provide individuals with information about this other purpose and any further relevant information, such as those given in this document.
Any individual may, in the event that he believes the provider has any way violated his rights from the protection of his personal data, make a complaint to the supervisory body - the Information Commissioner in the Republic of Slovenia: the Republic of Slovenia, the Information Commissioner, Zaloška 59, 1000 Ljubljana, https://www.ip-rs.si
We will do everything in our power to help individuals to exercise their rights.
The customer agrees and undertakes, once the purchase procedure "on line", to print and to preserve the present general conditions, which, moreover, will have already seen and accepted as a necessary step in ' purchase, and specifications of the product purchased.
It is strictly forbidden for underage people to enter an order "on line".
It is strictly forbidden for the customer to enter false and / or invented and / or fantasy, in the registration process required to activate the process against him for the execution of this contract and its subsequent communications; biographical data, address, telephone number and e-mail must be exclusively their real personal data and not some other person, or fantasy.
It is expressly forbidden to enter data of third parties, VIZIJA, storitve in trgovina, Miha Simčič s.p. reserves the right to prosecute any violation or abuse, and to protect the interests of all consumers.
The Customer indemnifies VIZIJA, storitve in trgovina, Miha Simčič s.p. from any liability arising from the incorrect tax documents because of errors in the data supplied by the customer, being himself solely responsible for the proper insertion.
The provider will contact user through means of communication only if a user does not explicitly object.
Creative e-mails will contain the following elements:
will be clearly and unambiguously marked as advertisements,sender will be clearly visible,various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,it will be clearly presented how to unsubscribe from receiving advertisements,the provider will explicitly respect the users desire not to receive advertising messages.
Release of liability
Provider tries with all his effort to ensure promptness and accuracy of the information published on web page. Nevertheless, the characteristics of items, the delivery dates or prices change so rapidly that the provider can fail to correct the information on time. In this case, the provider informs the customer about the changes and enables him to cancel the contract or replace the ordered item.
Although the provider tries to provide accurate photographs of products, all photographs shall be taken as symbolic. Photos do not guarantee the product properties and charachteristics.
Complaints and disputes
Provider respects the existing consumer protection laws. The provider is trying with all the effort to comply with its duty to establish an effective system for dealing with complaints. Provider designates a person, which in case of problems, the customer can contact for help.
The complaint shall be submitted via e-mail address to: email@example.com. Complaint procedure is confidential.
The provider will, within five working days, send the confirmation about complaint received to the customer. The provider will inform the customer about how long it will take to process the complaint and will be constantly informing the customer about the procedure.
The provider is aware that the essential characteristics of consumer dispute, as far as judicial resolution, are its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. This is also a major obstacle for consumer to initiate proceedings before the court.
Therefore, you provider seeks their best to resolve possible disputes amicably.
We wish you a pleasant shopping!
VIZIJA, storitve in trgovina, Miha Simčič s.p.