Our 100% Satisfaction Guarantee
Have you ever bought a stick at a (local) hockey shop and the stick broke just after a few uses? Did you return it to the shop just to learn that there is no warranty for such a defect or no warranty at all? We have all gone through the same pains and we have all felt we deserved a better service for the (high) price we paid.
These times are over. We are going to take care of you the way we would have wanted to be taken care of.
We trust our ReFlex shaft repair tecnology so much that we offer a life-time warranty for the repair .
To make sure you get to enjoy our products for at least a decent period of time we decided to offer a 31-day unlimited warranty for our refurbished sticks and shafts in case of premature breakage due to undiscovered structural defects (or simply bad luck). We will replace the product with no extra costs associated.
100% Satisfaction (or Money Back) Guarantee
We want our customers to be 100% satisfied with our products and services.If for any reason you are not completely satisfied with our work, we will refund your order.
In case you wish to return or change your ordered products, there are just two things you need to know:
- You may return your purchased products in the same condition as you have received it.
- You are responsible for shipping the products back to us and costs associated with the shipment. Shipping and handling costs are non-refundable.
When making a warranty claim, please follow these 2 simple steps:
- Send us an email to firstname.lastname@example.org with details of the order and photos of the (broken) purchased stick.
- Make sure the original Hockey Repair Shop sticker is present and visible on the stick.
We will answer and process your warranty claim as quick as possible. If a warranty claim is positively resolved, you will receive a replacement stick upon your choice.