Shipping
Process times
Orders accepted and payed until 12:00 on working day, leave our store the same day, orders accepted and payed after 12:00 on working day, leave our store the next business day.
We work hard to have our full stock of sticks done and ready for immediate shipment. In case a stick is still in the process of assembly, we retain one additional day for the processing of the order.
FREE shipping
We provide FREE Standard Shipping on all orders from 200 € (Tax incl.) limited to countries of European Union.
Shipping within European Union
We ship our products within European Union via GLS (Standard Shipping) and DHL (Express Shipping) services. For Estimated delivery time and price of shipping to your country please consult the the table below:
| STANDARD Shipping | EXPRESS Shipping | |||
| COUNTRY | Price € | Estimated delivery time (Working days) | Price € | Estimated delivery time (Working days) |
| Austria | 9,99 | 2-3 | 25,99 | Next day |
| Belgium | 9,99 | 4-5 | 25,99 | Next day |
| Bulgaria | 9,99 | 3 | 26,99 | Next day |
| Czech Republic | 9,99 | 3-4 | 25,99 | Next day |
| Croatia | 9,99 | 1-2 | 25,99 | Next day |
| Denmark | 9,99 | 4-5 | 26,99 | Next day |
| Estonia | 9,99 | 3-4 | 26,99 | Next day |
| Finland | 9,99 | 5-7 | 26,99 | 1-2 |
| France | 9,99 | 4-5 | 25,99 | Next day |
| Germany | 9,99 | 3-4 | 25,99 | Next day |
| Greece | 9,99 | 3-4 | 26,99 | Next day |
| Hungary | 9,99 | 2 | 25,99 | Next day |
| Ireland | 9,99 | 5-6 | 26,99 | 1-2 |
| Italy | 9,99 | 2 | 25,99 | Next day |
| Latvia | 9,99 | 3-5 | 26,99 | Next day |
| Lithuania | 9,99 | 4-5 | 26,99 | Next day |
| Luxembourg | 9,99 | 2-3 | 25,99 | Next day |
| Malta | - | - | 26,99 | 2 |
| Netherlands | 9,99 | 4-5 | 25,99 | Next day |
| Poland | 9,99 | 4-5 | 26,99 | Next day |
| Portugal | 9,99 | 5-6 | 26,99 | Next day |
| Romania | 9,99 | 3-4 | 26,99 | Next day |
| Slovakia | 9,99 | 3-4 | 25,99 | Next day |
| Spain | 9,99 | 5-6 | 26,99 | Next day |
| Sweden | 9,99 | 5-7 | 26,99 | Next day |
| United Kingdom | 9,99 | 4-5 | 25,99 | Next day |
Switzerland
We ship our products to Switzerland via DHL Express Worldwide services. Shipping costs are based on volume weight (see table below).
Estimated delivery time is 1-2 working days (unless the address is located in a remote area).
| DHL Express Shipping - Switzerland | |||
| up to 4 Sticks (Small box) | up to 8 Sticks (Double box) | up to 12 Sticks (Large box) | |
| Price: | 28,99 € | 50,99 € | 70,99 € |
Please note, duties and taxes are not included in the shipping costs. You are responsible for paying any charges due upon delivery in Switzerland.
USA, Canada
We ship our products to USA and Canada via DHL Express Worldwide services. Shipping costs are based on volume weight (see table below).
Estimated delivery time is 1-3 working days (unless the address is located in a remote area).
The tracking information including the exact delivery time will be comunicated via email upon shipment of the products.
| DHL Express Shipping - USA, Canada | |||
| up to 4 Sticks (Small box) | up to 8 Sticks (Double box) | up to 12 Sticks (Large box) | |
| Price: | $ 33,99 | $ 59,99 | $ 83,99 |
PRICES, TAX AND IMPORT DUTIES. Please note, once you enter your delivery address (in US or Canada), all prices in the online shop and in your shopping cart will display without Value added Tax (VAT). You are responsible for paying duties and taxes due upon delivery in your destination country.
All of our products are shipped from Slovenia, European Union. Please consult your countrie's import policty for good shipped from our country.
International Shipping (Worldwide)
We ship our products Internationally via DHL Express Worldwide services. Shipping costs are based on volume weight (see table below). Estimated delivery time depends on the destination of delivery (see table below). Tracking information including the exact delivery time will be comunicated via email upon shipment of the products.
Please note, duties and taxes are not included in the shipping costs. You are responsible for paying any charges due upon delivery in your destination country. Please familiarize yourself with your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts", "Free", or otherwise on Customs Declaration Forms.
| DHL Express Worldwide Shipping | |||
| ZONE, COUNTRY (Estimated delivery Time - Working days) | up to 4 Sticks (Small box) | up to 8 Sticks (Double box) | up to 12 Sticks (Large box) |
| ZONE 1 Bosna and Herzegovina (1-2) Macedonia (1) Serbia (1) | 27,99 € | 48,99 € | 62,99 € |
| ZONE 2 Andorra (2) Canary Islands (2) Iceland (1) Norway (1) Switzerland (1) Turkey (1-2) | 28,99 € | 50,99 € | 70,99 € |
| ZONE 3 Mexico (2) | 33,99 € | 58,99 € | 82,99 € |
| ZONE 4 Belarus (2) Kazakhstan (2-4) Russia (1-4) Ukraine (1-2) | 35,99 € | 64,99 € | 92,99 € |
| ZONE 5 Australia (3-5) China (2-4) India (2-3) Iran (3-4) Japan (2-3) South Korea (2-3) Taiwan (2) | 37,99 € | 77,99 € | 105,99 € |
| ZONE 6 Argentina (2-3) Brasil (3-5) Chile (2-3) Colombia (2-3) Namibia (3-4) South African Republic (2-4) Venezuela (2-3) | 41,99 € | 93,99 € | 122,99 € |
Customs, Duties and Taxes
All customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. These fees are independent of shipping charges and are charged by the mail authority, not Hockey Repar Shop. Please familiarize yourself with your country's import rules and regulations prior to ordering.
Damaged items
If items are damaged during transport (package), immediately inform the courier, who delivered the shipment. In the case of hidden damage of the item the customer is obliged to notify the delivery service in 8 days, counted from the date of shipment received. Prior that we must assess together that the damage was caused only when the shipment was in possession of delivery service.
Out of stock items
If an ordered product happens to be currently unavailable, we will inform you by mail or phone, which you entered upon registration at our online store.
Additional information
For additional information please do not hesitate to contact us: Tel: +386 (0)41 277 923, E–mail: info@hockeyrepairshop.com or stationay address: VIZIJA. storitve in trgovina, Štihova 8, 6230 Postojna, Slovenija.
